Chris FitzGerald's Projects

Chris FitzGerald's Projects

Project Name: Independent Consulting Group Miscellaneous Projects
Project Position: Chief Consultant
Consulting Company: GlobalTech Integration
Time Period: 2001-10 thru current
Primary Locations: Scottsdale, Arizona USA, San Diego, California USA and Chicago, Illinois USA
Secondary Locations: National and international locations

Project Name: Global Enterprise Network Upgrade and Outsourcing
Project Position: Program Manager
Consulting Company: CompuPros
Client Company: Society for Worldwide Interbank Financial Telecommunications (S.W.I.F.T.)
Time Period: 2000-08 thru 2001-09
Project Budget: $300,000,000
Primary Locations: Brussels, Belgium; Washington, D.C. USA; New York, New York USA; London, United Kingdom and Amsterdam, Netherlands
Secondary Locations: Global project

Description: Program managed implementation of an outsourcing strategy to deploy a new global IP network. The global IP network would support the migration from legacy financial applications transported through an international X.25 network environment to a modern set of financial applications. The network supported 7.8M daily financial transactions ($5T) for 7,400 banks in 198 countries. The program developed the team organization to manage the enterprise network upgrade, migration and integration of the $300M, multiyear vendor contract. This included project management and technical oversight for implementing a global IP data network, migration of existing X.25 network clients to a new secure IP network using VPN technology and decommissioning the X.25 network. Provided program manager and project manager technical oversight services for five project teams: X.25 network and telecommunications carrier consolidation, IP network implementation, customer provisioning and connectivity, help desk and network management integration and human resource migration and integration. The program maintained information technology security as the highest priority.

Project Name: Service Aggregation Point (SAP) "POP" Design and Implementation Planning
Project Position: Program Manager
Consulting Company: CompuPros
Client Company: Telenisus
Time Period: 2000-05 thru 2000-07
Project Budget: $3,800,000
Primary Location: Chicago, Illinois USA
Secondary Location: Washington, D.C. USA

Description: Program managed the project team that developed the detailed engineering design and project management plan for deployment of North American Service Aggregation Points (SAPs). The SAPs (service provider Points of Presence - POPs) provided customer connectivity to Telenisus managed network services. Provided detailed project plan, budget requirement and procurement plan for deployment of national SAPs. The project team developed the detailed design and system configuration for routers, switches, firewalls, network management systems (NMS), intrusion detection systems (IDS), telecommunication circuits, cable plant and facilities for each SAP. Developed quality assurance procedures and testing plans for the production migration. Provided training for the implementation and operational procedures to an internal group for future SAP deployments.

Project Name: Managed Web Application Hosting, E-Mail Services and Data Center Design and Implementation
Project Position: Program Manager
Consulting Company: CompuPros
Client Company: Telenisus
Time Period: 2000-02 thru 2000-07
Project Budget: $12,000,000
Primary Location: Chicago, Illinois USA

Description: Program managed and provided technical oversight to project teams that designed and implemented the managed services data center, managed web applications and managed e-mail services for Telenisus. Developed and managed the $12M program budget. Supervised the detail design, procurement and implementation of the supporting data center and information technology systems: facilities (real estate, power, HVAC, security, cabinets and racks), structured cable plant (UTP and fiber), multivendor Internet backbone connectivity, Cisco routers and switches, Nokia and CheckPoint fire walls, ArrowPoint data network load balancers, EMC high performance storage systems, StorageTek tape backup library systems, Sun UNIX server farm, Compaq Windows servers, network management systems (NMS), virtual private networks (VPN), certificate authorities (CAs), directory services, intrusion detection systems (IDS) and security systems. Developed detail design and configuration documentation and integrated support procedures for the Telenisus Network Operations Center (NOC). Program managed development of an advanced web site for marketing, sales and managed services support.

Project Name: Call Center Technology (CCT) Infrastructure Team Cross-Training and In-sourcing Transition Management
Project Position: Project Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1999-10 thru 1999-12
Project Budget: $200,000
Primary Location: Chicago, Illinois USA

Description: Project managed the transition of the contracted Call Center Technology (CCT) Infrastructure responsibilities to an Ameritech in-house staff. Developed call center technology infrastructure team staffed by permanent employees. The team formed as original planned after our contracted group completed multiyear projects consolidating and upgrading over 50 Ameritech call centers, data centers, and management facilities. This served Ameritech Consumer Services, Enhanced Business Services, Network Services and Corporate Information Technology. Prepared call center infrastructure design templates, engineering and configuration documents and project management procedures. Provided training seminars for Ameritech staff.

Project Name: Consumer Services Redford Specialized Billing Customer Service Call Center
Project Position: Project Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1999-04 thru 1999-08
Project Budget: $600,000
Primary Location: Detroit, Michigan USA
Secondary Location: Chicago, Illinois USA

Description: Provided project management oversight and chief engineering services for the call center technology, network and information technology systems infrastructure upgrade and expansion of the Detroit area specialized billing call center for Ameritech Consumer Services. The upgraded call center supported 350 agents. This included project managing and engineering real estate facilities (multi-floor mid-rise), structured cable plant, data network, voice network, Lucent G3R ACD, managed CSU/DSUs, printers and other IT systems. Included procurement management, final quality assurance acceptance testing and production migration support.

Project Name: Consumer Services Rosemont Specialized Billing Customer Service Call Center
Project Position: Project Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1999-01 thru 1999-05
Project Budget: $3,300,000
Primary Location: Chicago, Illinois USA

Description: Provided project management oversight and chief engineering services for the call center technology, network and information technology systems infrastructure design and implementation of the Chicago area specialized billing call center for Ameritech Consumer Services. The new call center supported 350 agents. This included project management and detailed design for real estate space and facilities (multi-floor high-rise), telecom and equipment rooms, HVAC, power protection, lighting, security, structured cable plant, data network (routers and switches), network management, WAN connectivity, Lucent G3R ACD, Compaq NT servers (file and print sharing, MQSeries messaging middleware, domain and directory services, backup and SMS), desktop PC environment, printers, headsets, banner boards, contact quality systems, call management systems, IEX workforce management systems, PBX connectivity, managed CSU/DSUs and other call center technology and IT systems infrastructure. Included procurement management, final quality assurance acceptance testing and production migration support.

Project Name: Consumer Prototype Call Center Operations (CCO) Team Support
Project Position: Senior Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1998-11 thru 1999-08
Project Budget: $200,000
Primary Location: Chicago, Illinois USA

Description: Provided senior technical consulting services and team leadership for call center technology and general information technology requirements to Ameritech Consumer Services. The project focused on developing a standard call center operations environment.

Project Name: Network Services NetValue Call Center Design and Implementation
Project Position: Program Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1998-05 thru 1999-12
Project Budget: $5,000,000
Primary Location: Chicago, Illinois USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Provided project management oversight and call center technology, network and information technology systems infrastructure chief engineering services for consolidating 36 Ameritech Network Services call centers. The new environment included nine larger, modern call centers with standardized infrastructure and applications supporting 1,500 agents, managers and staff positions. The program included detailed design, procurement and implementation management for real estate space and facilities, telecom and equipment rooms, HVAC, power protection, lighting, security systems, structured cable plant, data network (routers and switches), network management systems (NMS), WAN connectivity, ACD connectivity (Nortel DSM100 switches), Compaq NT servers (file and print sharing, applications, domain and directory services and backup), desktop PC environment, headsets, printers, PBX connectivity and other call center technology and information technology systems infrastructure.

Project Name: Standardized Development and Certification Environment (DCE) Continuity with Production Call Center Designs and Modifications for the Consumer Services, Small Business Services, Enhanced Business Services, and Network Services Business Units
Project Position: Project Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1997-06 thru 1999-10
Project Budget: $500,000
Primary Location: Chicago, Illinois USA

Description: Provided project management and engineering support to the Ameritech corporate information technology Customer Solutions Goup (CSG) Development and Certification Environment (DCE). Maintained DCE continuity of design with the call center technology and information technology systems infrastructure implemented in the 36 production call centers for Consumer Services, Small Business Services, Enhanced Business Services and Network Services business units. The application development and testing teams used the DCE for developing, testing and supporting call center applications.

Project Name: Consumer Services Regional Call Flow (RCF) Infrastructure and Installation
Project Position: Project Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1997-06 thru 1999-12
Project Budget: $64,000,000
Primary Location: Chicago, Illinois USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Project managed and chief engineered the design and implementation of standardized call center technology infrastructure for 23 call centers, 2 data centers, 3 ACD telecom centers and a Call Center Operations (CCO) management facility supporting 7,500 agents throughout the US Midwest. The project included implementation of 6 Lucent G3R ACDs, 29 IBM DirectTalk 6000 IVRs, 2 Mosaix Predictive Dialers, Genesys Computer Telephony Integration (CTI) application/HP UNIX servers, Lucent CentreVu UNIX/Explorer NT call management systems, contact quality systems, headsets, remote connectivity, facilities design and upgrades, structured cable plant, data network and voice network infrastructure (T1s/T3s), managed CSU/DSUs, network and systems management infrastructure, security infrastructure and other information technology systems. The project scope also included infrastructure integration, desktop deployment support, infrastructure quality assurance and acceptance testing and production migration support. Provided 24x7 escalated support until deployment was complete for all call centers. Coordinated infrastructure support training for permanent operations and support staff. The new call center infrastructure provided real-time caller information CTI screen pop, software telephony control, enhanced call flow control and full call history database support for 6.5M calls per month.

Project Name: Enhanced Business Services (EBS) Business Service Center (BSC) Infrastructure
Project Position: Program Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1996-08 thru 1997-06
Project Budget: $5,000,000
Primary Locations: Chicago, Illinois USA and Detroit, Michigan USA

Description: Provided program management and chief engineering oversight for design and implementation of two new call centers for the Ameritech Enhanced Business Services (EBS) Business Service Center (BSC) consolidated large-customer service strategy. The program included detailed design, procurement and implementation management for real estate space and facilities (multi-floor high-rise), telecom and equipment rooms, HVAC, power protection, lighting, security systems, UTP and fiber optic structured cable plant, data network infrastructure (routers and switches), network management systems (NMS), WAN connectivity, ACD connectivity (Nortel Meridian), Compaq NT servers (file and print sharing, applications, domain and directory services and backup), desktop PC environment, printers, PBX connectivity, video call status and communication system and other call center technology and information technology systems infrastructure.

Project Name: Customer Solutions Group (CSG) Development and Certification Environment (DCE)
Project Position: Project Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1996-12 thru 1997-04
Project Budget: $8,000,000
Primary Location: Chicago, Illinois USA

Description: Project managed and chief engineered the design and implementation of the new Ameritech corporate information technology Call Center Technology (CCT) Development and Certification Environment (DCE). The DCE supported the new strategic objective to develop a standard application environment for business unit call centers. The project scope included detailed design, procurement and implementation of data center facilities, developer and testing staff real estate facilities (120 people, multi-floor mid-rise), HVAC, power protection, lighting, security systems, structured cable plant (UTP and fiber optics), data network (routers, switches and hubs), network management systems (NMS), WAN connectivity, ACD systems (Lucent and Nortel), IVR systems (IBM and Periphonics), CTI systems (Genesys/HP UNIX servers), Compaq NT server systems (file and print sharing, MQSeries messaging middleware, Lotus Notes, CTI, SQL, domain and directory services, backup and other applications), telecom services (T1s and T3s), managed CSU/DSUs, contact quality systems, workforce management systems, banner boards, agent and management desktop PC/telephony environment for development and testing, printers and other call center technology and IT systems infrastructure.

Project Name: Corporate Information Technology Customer Solutions Group (CSG) Call Center Technology Group (CCT) Development
Project Position: Senior Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1996-11 thru 1997-03
Project Budget: $350,000
Primary Location: Chicago, Illinois USA

Description: Provided call center technology and information technology systems infrastructure technical and organizational development leadership for the Ameritech corporate information technology Customer Solutions Group (CSG). Ameritech executive leadership provided the strategic objective to centralize the development, certification and support of call center applications and infrastructure. Corporate information technology developed the CSG to promote standardized call center systems, improve quality, decrease development timelines and reduce overall costs. This led to developing the Call Center Technology group (CCT) within CSG. The CCT was responsible for developing, implementing and standardizing call center technology throughout Ameritech. Provided chief engineering and organizational support for developing the Call Center Technology (CCT) infrastructure group. Provided technological, organizational and project management consulting services for proposed projects during the discovery and initiation phases.

Project Name: Consumer Services Call Center Operations (CCO) Systems Infrastructure
Project Position: Senior Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1996-08 thru 1996-12
Project Budget: $2,500,000
Primary Location: Chicago, Illinois USA

Description: Provided call center technology and information technology systems infrastructure consulting services for developing a new, centralized Ameritech Consumer Services Call Center Operations (CCO) facility. The CCO provided real-time management of 23 call centers supporting 7,500 agents and 500 managers and support staff throughout the US Midwest. The scope included detailed design and implementation consulting services for structured cable plant, data network, voice network, network management systems (NMS), Compaq NT server systems, security systems, desktop and mobile PC environment, printers, operations video display and systems status monitoring, and other information technology systems.

Project Name: Consumer Services Call Centers and Call Center Operations (CCO) IEX Workforce Management System
Project Position: Project Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1996-07 thru 1996-12
Project Budget: $1,500,000
Primary Location: Chicago, Illinois USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Provided call center technology and information technology systems infrastructure project management and chief engineering services implementing a new, standardized Ameritech Consumer Services IEX workforce management system. The IEX system provided workforce management for 23 call centers supporting 7,500 agents and 500 managers and support staff throughout the US Midwest. The scope of work included detailed design and implementation of Sun UNIX and Compaq NT server systems to support the new IEX applications and databases, data network, security systems, desktop PC environment, printers and systems integration.

Project Name: Consumer Services Call Centers Data Network and Systems Infrastructure Enhancement
Project Position: Project Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1996-01 thru 1996-12
Project Budget: $24,000,000
Primary Locations: Chicago, Illinois USA and Detroit, Michigan USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Project managed and chief engineered the Ameritech Consumer Services Call Center Data Network and Systems Infrastructure Enhancement Project. This project upgraded the data network and information technology systems infrastructure in 23 call centers supporting 7,500 agents and 500 managers and support staff throughout the US Midwest. The project scope included detailed design, procurement and implementation of standardized infrastructure throughout all Consumer Services call centers. This included structured cable plant (10,000 work area outlets), data network (routers, switches and hubs supporting token ring/16, Ethernet, and FDDI local area networks), network management systems (NMS), Compaq NT server systems (print and file sharing, messaging middleware, domain controllers and directory services, WINs, backup, and other applications), network protocol standardization, improved and standardized IP addressing schema, standardized WAN connectivity, security systems, enhanced power protection and other information technology systems infrastructure. Enhanced failure protection was implemented with redundant routers and WAN connectivity, redundant NT server systems and RAID 1 mirror drive protection, UPS and generator power protection and other infrastructure and application redundancies and failure protection systems. The scope of work also required decommissioning existing NCR UNIX systems and phased implementation without loss of call center production time. The project also included infrastructure upgrade to five data centers located throughout the region. Developed, implemented and managed an enhanced call center data network and systems infrastructure operations support center staffed 24x7 during the project implementation. As planned, the support center function transitioned to permanent Ameritech support staff upon completion of the project. The project also included quality assurance, acceptance testing and production migration support.

Project Name: Consumer Services Call Centers Reference Documentation Automation (RDA) Project Systems Integration
Project Position: Project Manager and Chief Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1995-12 thru 1996-04
Project Budget: $1,500,000
Primary Location: Chicago, Illinois USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Provided project management and information technology systems infrastructure consulting services supporting the Ameritech Consumer Services Reference Documentation Automation (RDA) application system implementation. The RDA system provided online access to electronic reference documentation for 7,500 agents and 500 managers and support staff in 23 call centers throughout the US Midwest. The electronic reference replaced large numbers of paper copies of the many volumes of reference documentation provided to each call center agent and manager. This allowed faster and less expensive publication of revised call center agent reference material. The project included Sun UNIX and Compaq NT server systems, desktop application integration and data network design and implementation services.

Project Name: Rockwell ACD VarCTI Application Network Infrastructure Implementation
Project Position: Senior Data Network and Systems Infrastructure Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1995-01 thru 1995-08
Project Budget: $150,000
Primary Locations: Chicago, Illinois USA and Detroit, Michigan USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Provided project management and senior data network engineering support services to resolve Rockwell ACD VarCTI application integration problems. Designed and supported implementing an enhanced data network to improve connectivity of a Tandem mainframe computer system with 23 call centers and other mainframe database systems in the US Midwest. The VarCTI application provided real-time computer telephony integration (CTI) screen-pop customer information to 7,500 agents. Deployed enhanced network management systems.

Project Name: Consumer Services Novell Netware Environment Implementation
Project Position: Senior Data Network and Systems Infrastructure Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1995-06 thru 1995-12
Project Budget: $150,000
Primary Location: Chicago, Illinois USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Provided project management and information technology systems infrastructure engineering services to design and deploy a Novell Netware file, print and application sharing environment for the Ameritech Consumer Services business unit. The Novell Netware server infrastructure supported over 500 Ameritech Consumer Services business unit executives, managers and support staff. The project included deployment of multiple Compaq servers, Novell Netware, backup systems, desktop environment configuration, network protocol configuration and optimization, security design and management and end-user training coordination. Developed and managed a 24x7 operational support staff.

Project Name: Consumer Services Lotus Notes Environment Implementation
Project Position: Senior Data Network and Systems Infrastructure Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1995-03 thru 1995-10
Project Budget: $100,000
Primary Location: Chicago, Illinois USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Provided project management and information technology systems infrastructure engineering services to design and deploy a Lotus Notes environment for the Ameritech Consumer Services business unit. The Lotus Notes server infrastructure supported over 500 Ameritech Consumer Services business unit executives, managers and support staff. The project included deployment of multiple Compaq servers, IBM OS/2, Lotus Notes, backup systems, desktop environment configuration, security design and management and end-user training coordination. Developed and managed a 24x7 operational support staff.

Project Name: Consumer Services Call Centers Printer Infrastructure Enhancement
Project Position: Senior Data Network and Systems Infrastructure Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1995-03 thru 1995-06
Project Budget: $50,000
Primary Location: Chicago, Illinois USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Provided data network engineering consulting services to troubleshoot and implement resolution to a data network LAN reliability problem in 30 Ameritech Consumer Services call centers located throughout the US Midwest. Problem isolated to defective HP JetDirect printer network cards causing token ring LAN errors. Project managed the emergency replacement of all printer cards and LAN testing throughout the US Midwest call center environment. Replacement with the latest version of the HP JetDirect printer network card resolved LAN stability issues in all call centers.

Project Name: Consumer Services Information Systems Integration Support
Project Position: Senior Data Network and Systems Infrastructure Engineer
Consulting Company: CompuPros
Client Company: Ameritech
Time Period: 1994-12 thru 1995-12
Project Budget: $200,000
Primary Location: Chicago, Illinois USA
Secondary Locations: Midwest region, USA (numerous cities in Wisconsin, Illinois, Indiana, Michigan and Ohio)

Description: Provided data network and information technology systems infrastructure senior engineering support for the Ameritech Consumer Services Information Systems group. Provided business analysis, requirements definition support, design, implementation, escalated technical support and project management support for various management, call center technology and information technology related projects and issues.

Project Name: LGHSNet Enterprise Network Enhanced Support Group
Project Position: Project Manager and Chief Engineer
Company: Lutheran General Health System
Time Period: 1994-07 thru 1994-11
Project Budget: $150,000
Primary Location: Chicago, Illinois USA

Description: Provided project management, chief engineering and training services to develop the 24x7 LGHSNet Enterprise data network and systems escalated operations support team. Supervised the initial operations and support staff for the Network Services and Communications (NSAC) Open Systems Architecture (OSA) Support Group. Implemented the VyCor Umbrella trouble management system and the required SQL database environment. Developed the medical department system administrator advisory committee to maintain alignment with the needs of the department system administrators and end-users. Provided training seminars to the system administrators on corporate standards, procedures and data and security ownership responsibilities.

Project Name: LGHSNet Enterprise Network E-Mail Infrastructure
Project Position: Chief Engineer
Company: Lutheran General Health System
Time Period: 1994-04 thru 1994-12
Project Budget: $500,000
Primary Location: Chicago, Illinois USA

Description: Provided information technology systems infrastructure chief engineering oversight for the design and implementation of the server infrastructure to support the enterprise deployment of Lotus cc:Mail and Organizer. The Lotus cc:Mail and Organizer systems replaced disparate mainframe and mid-range e-mail systems used by Lutheran General Health System. Implemented the infrastructure to support migration of 3,000 users throughout all departments in multicampus facilities with 13 buildings, 39 WAN connected offices and dial-up secure remote access. The project included an e-mail gateway infrastructure to support connectivity to existing mainframe and mid-range e-mail systems and Internet e-mail connectivity. Provided project management consulting services to support the e-mail migration project team.

Project Name: LGHSNet Enterprise Network Internet Connectivity
Project Position: Project Manager and Chief Engineer
Company: Lutheran General Health System
Time Period: 1994-03 thru 1994-07
Project Budget: $80,000
Primary Location: Chicago, Illinois USA

Description: Project managed and engineered the design and implementation of Internet connectivity for the LGHSNet Enterprise Network. The project included connectivity to service providers, T1s, routers, firewalls and proxy servers for Internet connectivity and e-mail gateway connectivity. Developed and implemented security configuration and application access procedures.

Project Name: LGHSNet Enterprise Network Point of Care (POC) Infrastructure
Project Position: Chief Engineer
Company: Lutheran General Health System
Time Period: 1994-02 thru 1994-12
Project Budget: $2,000,000
Primary Location: Chicago, Illinois USA

Description: Provided information technology systems infrastructure engineering services for the design and deployment of the Point of Care and Clinical Database project systems infrastructure. This application provided real-time electronic medical records and order management at the patient bed and nursing stations. The system included telemetry data connectivity to medical monitoring equipment. The systems infrastructure included data network, Sun 2000 and 10000 servers, backup systems and Sun UNIX workstations in patient rooms and nursing stations to support the Point of Care application.

Project Name: LGHSNet Enterprise Network Open Systems Architecture (OSA)
Project Position: Project Manager and Chief Engineer
Company: Lutheran General Health System
Time Period: 1992-07 thru 1994-12
Project Budget: $9,000,000
Primary Location: Chicago, Illinois USA

Description: Project managed and chief engineered the design, implementation and migration support for the new Lutheran General Health System (LGHS) Open Systems Architecture (OSA) enterprise network. The multi-protocol enterprise network (IP, IPX, AppleTalk and SRB) supported multicampus facilities with 13 buildings (112 total floors), 39 WAN connected remote facilities and remote secure dial-up access users. The network would support more than 3,000 workstations with connectivity to mainframes, UNIX servers, Novell Netware servers, OS/2 servers, UNIX workstations, DEC systems, Stratus mid-range systems, Kodak medical imaging systems, medical telemetry equipment and other specialized medical systems. The project scope included detailed design, procurement management and implementation of structured cable plant (copper and fiber optics), data network (routers and hubs supporting Ethernet, token ring, and FDDI local area networks), network management systems (NMS), mainframe Novell SAA gateways, remote access servers, enterprise backup systems, security systems, consolidated server farms and system interconnectivity for Microsoft, Macintosh, UNIX, OS/2, DEC, mainframe and other information technology systems.

Project Name: LGHS Novell Netware Enterprise Deployment
Project Position: Project Manager and Chief Engineer
Company: Lutheran General Health System
Time Period: 1991-07 thru 1994-12
Project Budget: $1,300,000
Primary Location: Chicago, Illinois USA

Description: Project managed and chief engineered Lutheran General Health System (LGHS) departmental Novell Netware implementation projects. The Netware servers provided a standard platform for file and print sharing, basic database hosting and shared application support for departmental systems. The projects included 35 server systems, data network connectivity, backup systems, standardized configuration, system security and desktop client configuration and implementation. Supervised 24x7 escalated support staff.

Project Name: LGHS Information Technology Systems Infrastructure Consulting Services
Project Position: Senior Engineer
Company: Lutheran General Health System
Time Period: 1991-07 thru 1994-12
Project Budget: $100,000
Primary Location: Chicago, Illinois USA

Description: Provided information technology senior engineering consulting services for numerous projects including Point of Care, Clinical Database, Time and Attendance, IDX Medical Group Management, Respiratory Care, Surgicare and other departmental systems. Supported corporate initiatives that were part of the Lutheran General Health Systems (LGHS) $25M 5-year Strategic Information Systems Plan (SISP).

Project Name: FutureTech Micro Customer Projects
Project Position: Director of Operations, Project Manager and Chief Engineer
Consulting Company: FutureTech Micro
Client Company: Numerous FutureTech Micro customers
Time Period: 1988-06 thru 1991-12
Project Budget: $1,500,000
Primary Location: Marion, Illinois USA
Secondary Locations: Carbondale, Illinois USA; St. Louis, Missouri USA and Midwest region USA

Description: Provided business needs analysis, project management, technical team leadership, technical design and installation support for numerous information technology systems infrastructure projects for small and medium sizes businesses in the southern Illinois and US Midwest region. Provided a vertical market focus on medical office automation, architectural AutoCAD systems, manufacturing CAD/CAM systems, legal office systems and educational (high school and university) systems. Implemented numerous Novell Netware server systems, UNIX systems and related workstations and terminals. The installations included cable plant, data network, applications, systems integration and client training services. Managed 24x7 operational support staff.

Project Name: Libertyville High School District 128 Projects
Project Position: Computer Services Coordinator and Technology Services Assistant Coordinator
Company: Libertyville High School District 128
Time Period: 1984-12 thru 1988-06
Project Budget: $3,000,000
Primary Location: Libertyville, Illinois USA

Description: Provided technical support services for the design, implementation and support for six computer labs and the related local area networks (LANs). Designed and implemented a campus network including a coax cable plant, Novell servers, Apple servers, 320 IBM PC and Apple workstations, 90 printers and other information technology systems infrastructure. Installed and supported system infrastructure for the Schoolmaster student records information system. Projects also included design and installation support for a color television studio, editing suite and numerous theater lighting and audio system upgrades. Provided installation and maintenance support for a multi-building campus automation system, security system, fire alarm system, PBX telephone system, Simplex clock system and public address audio system.

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